Kerin, Roger A. Marketing - 12th. - New York Mcgraw-Hill 2015 - xliv, 740 pages ; 29cm. ISBN: 9780077861032 (alk. paper) 0077861035 (alk. paper) Subjects--Topical Terms: Marketing processCustomer relationshipCustomerProductService Dewey Class. No.: 658.8 / KER