Stiel, Holly <br/><br/>
The non signs of service:  getting to the heart of the matter in customer service 

 - New Delhi  Tata Mcgraw-Hill  2001 
 - 153p.  23cm. 
<br/><br/><label>ISBN: </label>The non signs of service 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service
<br/><br/><label>Dewey Class. No.: </label>658.812  / STI