TY  - GEN
AU  - Armstrong, Michael
AU  - Stephens, Tina
TI  - A handbook of management and leadership: a guide to management for results
SN  - 9780749446499
U1  - 658.4092 
PY  - 2005///
CY  - London
PB  - Kogan Page
KW  - Quality management
KW  - Managerial activities
KW  - Self development
KW  - Customer service
ER  -