TY  - GEN
AU  - Mather, Hal
TI  - How to profitably delight your customers
SN  - 9781855733817
U1  - 658.812 
PY  - 2001///
CY  - Oxford
PB  - Butterworth
KW  - Manufacturing
KW  - Customer Services
KW  - Consumer Satisfaction
KW  - Customer
KW  - Market
KW  - Industry
ER  -