Cartwright, Roger I. <br/><br/>
Mastering customer relations 

 - New york  Macmillan  2000 
 - x, 238p.  23.5cm. 
<br/><br/><label>ISBN: </label>9780333801598 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT<br/>CUSTOMER LOYALTY<br/>RELATIONS STRATEGY<br/>PUBLIC RELATIONS
<br/><br/><label>Dewey Class. No.: </label>658.812  / CAR