TY  - GEN
AU  - Thomas, Ann
AU  - Applegate, Jill
TI  - Pay attention: how to listen, respond, and profit from customer feedback
SN  - 9780470563557
U1  - 658.812 
PY  - 2010///
CY  - New jersey
PB  - John wiley
KW  - Customer relations
KW  - Economics
KW  - Business
KW  - Global customers
ER  -