Thomas, Ann <br/><br/>
Pay attention  how to listen, respond, and profit from customer feedback 

 - New jersey  John wiley  2010 
 - xvi, 205p.  24cm. 
<br/><br/><label>ISBN: </label>9780470563557 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Economics<br/>Business<br/>Global customers
<br/><br/><label>Dewey Class. No.: </label>658.812  / THO