TY  - GEN
AU  - Pollan, Stephen M.
AU  - Mark Levine
TI  - Workscripts: perfect phrases for high-stakes conversations
SN  - 9780470633243
U1  - 658.45 
PY  - 2011///
CY  - New Jersey
PB  - John Wiley & Sons
KW  - EMPLOYER
KW  - MANAGEMENT
KW  - COMMUNICATION MANAGEMENT
KW  - INTERPERSONAL COMMUNICATION
KW  - COMMUNICATION
KW  - EXECUTIVE MANAGEMENT
ER  -