TY - GEN AU - Besterfield, Dale H. TI - Quality improvement: formerly entitled quality control SN - 9780132877671 U1 - 658.562 PY - 2013/// CY - Boston PB - Pearson education KW - PRODUCT CONTROL KW - WASTE CONTROL KW - PRODUCT MANAGEMENT KW - MANAGEMENT KW - QUALITY CONTROL KW - UTILIZATION ER -