TY - GEN AU - Fisk, Raymond P. AU - John, Joby AU - Grove, Stephen J. TI - Interactive services marketing SN - 9780618641802 U1 - 658.8 PY - 2008/// CY - Boston PB - Houghton Mifflin co. KW - MARKETING KW - MANAGEMENT MARKETING KW - MANAGEMENT KW - MARKETING SERVICES ER -