TY  - GEN
AU  - Lilley, Roy 
TI  - Dealing with difficult people
SN  - 9780749456603
U1  - 650.13 
PY  - 2002///
CY  - London
PB  - Kogan page
KW  - Psychology industrial
KW  - problem employees
KW  - Interpersonal conflict
ER  -