TY - GEN AU - Michaelson, Gerald A. AU - Michaelson, Steven W. TI - Strategies for selling: how to use the art of war to build lifelong customer relationships SN - 0070587353 U1 - 658.812 PY - 2004/// CY - New Delhi PB - Tata McGraw - Hill KW - Customer relations KW - General management KW - Management of marketing KW - Sales management ER -