Besterfield, Dale H. <br/><br/>
Total quality management 

 - 3rd. 
 - New Delhi  Pearson education  2003 
 - 652p.  24cm. 
<br/><br/><label>ISBN: </label>9788177584127 
<br/><br/><label>Subjects--Topical Terms: </label><br/>GENERAL MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.401  / TOT