Zeithaml, Valarie A. <br/><br/>
Services marketing 

 - 4th 
 - Boston  McGraw Hill  2006 
 - xxvii,708p.  26cm 
<br/><br/><label>ISBN: </label>0071244964 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MARKETING
<br/><br/><label>Dewey Class. No.: </label>658.8  / ZEI