TY  - GEN
AU  - Smith, Steve 
TI  - Create that change!: readymade tools for change management
SN  - 8175541032
U1  - 658.406 
PY  - 1999///
CY  - New Delhi
PB  - Kogan page
KW  - Management
KW  - Managing change
KW  - Executive management
KW  - Customer
ER  -