TY  - GEN
AU  - Besterfield, Dale H.
AU  - Sacre, Mary Besterfield
AU  - Michna, Carol Besterfield
AU  - Besterfield, Glen H.
TI  - Total quality management
SN  - 9788120328839
U1  - 658.4013 
PY  - 2003///
CY  - New York
PB  - Prentice-Hall
KW  - General management
KW  - Control and quality management
KW  - Executive management
ER  -