Besterfield, Dale H. <br/><br/>
Total quality management 

 - 3rd ed. 
 - New York  Prentice-Hall  2003 
 - xi,640p.  24cm 
<br/><br/><label>ISBN: </label>9788120328839 
<br/><br/><label>Subjects--Topical Terms: </label><br/>General management<br/>Control and quality management<br/>Executive management
<br/><br/><label>Dewey Class. No.: </label>658.4013  / TOT