Cook, Sarah <br/><br/>
Customer care excellence 

 - 4th. 
 - New Delhi  Kogan page  2004 
 - vi, 248p.  23cm. 
<br/><br/><label>ISBN: </label>8175542055 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS
<br/><br/><label>Dewey Class. No.: </label>658.812  / COO