TY  - GEN
AU  - Peppard, Joe
AU  - Rowland, Philip
TI  - The essence of business process re-engineering
SN  - 8120312058
U1  - 658.4063 
PY  - 1995///
CY  - New Delhi
PB  - Prentice-Hall
KW  - Product
KW  - Service
KW  - Capacity management
KW  - Quality management
KW  - Information technology
ER  -