Schiffman, Stephan Cold calling techniques that really work - 5th. - Avon Adams media 2003 - xiv, 148p. 21cm. ISBN: 1580628567 9781580628563 Subjects--Topical Terms: TelemarketingTelephones SellingCold call machanicsCommon responcesReffral callsSales success Dewey Class. No.: 658.85 / SCH