Kunst, Paul  <br/><br/>
Managing service quality 

 - London  Paul chapman  1995 
 - x,190p.  24cm 
<br/><br/><label>ISBN: </label>1853962937 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control
<br/><br/><label>Dewey Class. No.: </label>658.562  / MAN