TY  - GEN
AU  - Brelsford, Harry
AU  - Toot, Michael S./ Kiri, Karishma/ Steenburgh, Robin Van 
TI  - Connecting to customers
SN  - 8120322940
U1  - 658.054678 
PY  - 2002///
CY  - New Delhi
PB  - Prentice-Hall
KW  - Data processing
KW  - Computer application
KW  - Management
KW  - Business
ER  -