TY  - GEN
AU  - Cook, Sarah
TI  - Customer care : how to create an effective customer focus
SN  - 0749432365
U1  - 658.812 
PY  - 2000///
CY  - London
PB  - Kogan Page
KW  - MANAGEMENT
KW  - MANAGEMENT OF MARKETING
KW  - SALES PROMOTION
KW  - CUSTOMER RELATIONS
ER  -