Cook, Sarah <br/><br/>
Customer care   how to create an effective customer focus 

 - 3rd  
 - London  Kogan Page  2000 
 - viii, 215p.  24cm. 
<br/><br/><label>ISBN: </label>0749432365 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT<br/>MANAGEMENT OF MARKETING<br/>SALES PROMOTION<br/>CUSTOMER RELATIONS
<br/><br/><label>Dewey Class. No.: </label>658.812  / COO