TY  - GEN
AU  - Carter, Wendy
TI  - Customer care : trainer\'s guide, a complete packge for a one-day training workshop
SN  - 8175540397
U1  - 658.812 
PY  - 1996///
CY  - New Delhi
PB  - Kogan Page
KW  - MANAGEMENT
KW  - MANAGEMENT OF MARKETING
KW  - SALES PROMOTION
KW  - CUSTOMER RELATIONS
ER  -