TY - GEN AU - Robbins, Stephen P. TI - Essentials of organizational behavior SN - 8120327063 U1 - 658.3 PY - 2005/// CY - New Delhi PB - Prentice-Hall KW - Organizational culture KW - Group behaviour KW - Communication KW - Leadership KW - Human resource policies KW - Customer service KW - Employee loyality ER -