TY  - GEN
AU  - George, Stephen
AU  - Weimerskirch, arnold
TI  - Total quality management: strategies and techniques proven at today \'s most successful companies
SN  - 0471191744
U1  - 658.582 
PY  - 1994///
CY  - New York
PB  - John Wiley
KW  - PRODUCTIORESEARCH AND DEVELOPMENT:MANAGEMENT OF PRODUCTION
ER  -