TY  - GEN
AU  - Seppanen, Marvin S. 
AU  - Kumar, Sameer 
AU  - Chandra, Charu
TI  - Process analysis and improvement: tools and techniquist
SN  - 0072857129
U1  - 658.4063 
PY  - 2005///
CY  - New York
PB  - McGraw - Hill
KW  - Managing Change
ER  -