TY  - GEN
AU  - Evans, James R.
TI  - Total quality : management, organization, and strategy 
SN  - 0324301596
U1  - 658.562 
PY  - 2005///
CY  - Australia
PB  - Thomson
KW  - MANAGEMENT
KW  - MANAGEMENT OF PRODUCTION
KW  - PRODUCT CONTROL PACKAGING
KW  - QUALITY CONTROL
ER  -