TY  - GEN
AU  - James, Paul T.J.
TI  - Total quality management : an introductiory text
SN  - 0132071193
U1  - 658.562 
PY  - 1996///
CY  - England
PB  - Prentice- Hall
KW  - MANAGEMENT
KW  - MANAGEMENT OF PRODUCTION
KW  - PRODUCT CONTROL PACKAGING
KW  - QUALITY CONTROL
ER  -