Costin, Harry Ivan Strategies for quality improvement tqm, reengineering and iso 9000 - 2nd. - San Diego The Dryden Press 1999 - xxiii, 665p. 24cm. ISBN: 0030246113 Subjects--Topical Terms: CONTROL AND QUALITY MANAGEMENTMANAGEMENTEXECUTIVE MANAGEMENT Dewey Class. No.: 658.4013 / COS