TY  - GEN
AU  - Terrill, Craig
AU  - Middlebrooks, Arthur
TI  - Market, leadership, strategies for service companies: creating growth, profits and customer loyalty
SN  - 0844224413
U1  - 658.8 
PY  - 2001///
CY  - chicago
PB  - NTC Business Books
KW  - MANAGEMENT OF MARKETING
ER  -