Fitzsimmons, James A. <br/><br/>
Service management  operations, strategy and information technology 

 - 4th 
 - Boston  McGraw-Hill  2005 
 - xiv,695p.  25cm 
<br/><br/><label>ISBN: </label>0072982306 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658  / FIT