TY  - GEN
AU  - Braithwaite, Timothy
TI  - Information service excellence through TQW: building partnerships for business process reengineering and continuous improvement
SN  - 0873892712
U1  - 004.0685 
PY  - 1994///
CY  - New Delhi
PB  - McGraw -Hill
KW  - MATHEMATICAL PRINCIPLES
ER  -