Schonberger, Richard <br/><br/>
Operations management    customer-focused principles 

 - 6th. 
 - Chicago  Irwin  1997 
 - xii, 723p.  27cm. 
<br/><br/><label>ISBN: </label>0256194068 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT OF PRODUCTION
<br/><br/><label>Dewey Class. No.: </label>658.5  / SCH