TY  - GEN
AU  - Plunkett, Warren R.
AU  - Attner, Raymond F.
AU  - Allen, Gemmy S.
TI  - Management: meeting and exceeding customer expectations
SN  - 0324227159
U1  - 658 
PY  - 2005///
CY  - Australia
PB  - Thomson
KW  - MANAGEMENT
ER  -