Plunkett, Warren R. <br/><br/>
Management  meeting and exceeding customer expectations 

 - 8th  
 - Australia  Thomson  2005 
 - xxvi, 742p.  26cm 
<br/><br/><label>ISBN: </label>0324227159 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658  / PLU