TY  - GEN
AU  - Klassen, Robert D.
AU  - Menor, Larry J.
TI  - Cases in operations management: Building customer value through world-class operations
SN  - 1412913713
U1  - 658.5 
PY  - 2006///
CY  - Thousand Oaka
PB  - SAGE
KW  - Operations management
ER  -