Normal view MARC view ISBD view

Customer care (Record no. 38815)

MARC details
000 -LEADER
fixed length control field	00498 a2200193 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0749432365
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.812
Item number	COO
090 ## -
--	10303
--	14572
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Cook, Sarah
245 ## - TITLE STATEMENT
Title	Customer care
Remainder of title	how to create an effective customer focus
250 ## - EDITION STATEMENT
Edition statement	3rd
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	London
Name of publisher, distributor, etc	Kogan Page
Date of publication, distribution, etc	2000
Date of manufacture	2000
300 ## - PHYSICAL DESCRIPTION
Extent	viii, 215p.
Dimensions	24cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	MANAGEMENT
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	MANAGEMENT OF MARKETING
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	SALES PROMOTION
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	CUSTOMER RELATIONS
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type	Schedule Reference Materials

Holdings
Withdrawn status	Lost status	Damaged status	Not for loan	Collection code	Home library	Current library	Shelving location	Date acquired	Total Checkouts	Full call number	Barcode	Date last seen	Cost, replacement price	Price effective from	Koha item type
				Schedule Reference Collection	Main Library	Main Library	Reference Section	11/11/2008		658.812COO	9236	28/08/2017	0.00	31/10/2016	Schedule Reference Materials

Wayamba University Library Network