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Impact of service quality dimension on customer satisfaction with special reference to Royal Ceramic Lanka PLC

Ranasinghe, R.A.U.S.

Impact of service quality dimension on customer satisfaction with special reference to Royal Ceramic Lanka PLC - Kuliyapitiya: Wayamba University of Sri Lanka, 2017 - xx, 111p.; 30cm

Subjects--Topical Terms:
Marketing
Quality dimension
Top level managers

Dewey Class. No.: 294 / PGDBM

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Impact of service quality dimension on customer satisfaction with special reference to Royal Ceramic Lanka PLC