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A study of the effect of service delivery gaps on beneficiary satisfaction in development projects conducted by North Western Provincial Council

Dharmasena, B.B.M.S.

A study of the effect of service delivery gaps on beneficiary satisfaction in development projects conducted by North Western Provincial Council - Kuliyapitiya: Wayamba University of Sri Lanka, 2018 - xv, 119p.; 30cm

Subjects--Topical Terms:
Extent assurance
Service quality
Customer satisfaction

Dewey Class. No.: 263 / PGDBM

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A study of the effect of service delivery gaps on beneficiary satisfaction in development projects conducted by North Western Provincial Council