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Impact of service quality dimensions towards customer satisfaction on pipe water supply by National Water Supply & Drainage Board, Sri Lanka

Tennakoon, T.M.S.S.D.

Impact of service quality dimensions towards customer satisfaction on pipe water supply by National Water Supply & Drainage Board, Sri Lanka - Kuliyapitiya: Wayamba University of Sri Lanka, 2016 - ix, 105p.; 30cm

Subjects--Topical Terms:
Service marketing
Service quality
Customer gap

Dewey Class. No.: 229 / PGDBM

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Impact of service quality dimensions towards customer satisfaction on pipe water supply by National Water Supply & Drainage Board, Sri Lanka