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Analysis of factors causing service quality dimension toward customer satisfaction with special reference to Bank of Ceylon

Thushara, P.M.S.

Analysis of factors causing service quality dimension toward customer satisfaction with special reference to Bank of Ceylon - Kuliyapitiya: Wayamba University of Sri Lanka, 2015 - xiv, 122p.; 30cm

Subjects--Topical Terms:
Customer response
Service quality
managers

Dewey Class. No.: 215 / PGDBM

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Analysis of factors causing service quality dimension toward customer satisfaction with special reference to Bank of Ceylon