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Impact of service quality dimension towards customer satisfaction with special reference to Lanka Orix Laesing Company PLC

Herath, D.M.N.

Impact of service quality dimension towards customer satisfaction with special reference to Lanka Orix Laesing Company PLC - Kuliyapitiya: Wayamba University of Sri Lanka, 2016 - x, 112p.; 30cm

Subjects--Topical Terms:
Customer expectation
Service quality
Customer satisfaction

Dewey Class. No.: 170 / PGDBM

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Impact of service quality dimension towards customer satisfaction with special reference to Lanka Orix Laesing Company PLC