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Impact of service quality dimension towards customer satisfaction with special reference to people's banks in Sri Lanka

Inaya, M.N.J

Impact of service quality dimension towards customer satisfaction with special reference to people's banks in Sri Lanka - Kuliyapitiya: Wayamba University of Sri Lanka, 2015 - xi, 127p.; 30cm

Subjects--Topical Terms:
Service quality model
Customer loyalty
Customer perception

Dewey Class. No.: 169 / PGDBM

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Impact of service quality dimension towards customer satisfaction with special reference to people's banks in Sri Lanka