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Analysis of factors causing customer satisfaction on service quality in commercial banks of Sri Lanka

Herath, H.M. Aruna Kumari

Analysis of factors causing customer satisfaction on service quality in commercial banks of Sri Lanka - Kuliyapitiya: Wayamba University of Sri Lanka, 2012 - xviii, 168p.; 30cm

Subjects--Topical Terms:
Customer satisfaction
Service quality
Banking industry

Dewey Class. No.: 092 / PGDBM

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Analysis of factors causing customer satisfaction on service quality in commercial banks of Sri Lanka