Wayamba University Library Network

Impact of service quality dimension towards customer satisfaction:

Karunanayake, K.P.N.L.

Impact of service quality dimension towards customer satisfaction: with special reference to domestic electricity consumers in the North Western Province of Sri Lanka - Kuliyapitiya: Wayamba University of Sri Lanka, 2013 - vii, 131p.; 30cm


Relationship marketing
Domestic electricity consumers
Relationship bonds
Relationship challenges

120 / PGDBM

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