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Analysis of factors causing service delivery gaps towards student satisfaction upon administrative services in the newly established universities in Sri Lanka

Piyathilaka, M.

Analysis of factors causing service delivery gaps towards student satisfaction upon administrative services in the newly established universities in Sri Lanka - Kuliyapitiya: Wayamba University of Sri Lanka, 2013 - xvi, 160p.; 30cm

Subjects--Topical Terms:
Product
Customer satisfaction
Assurance
Service marketing mix
Physical environment

Dewey Class. No.: 119 / PGDBM

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Analysis of factors causing service delivery gaps towards student satisfaction upon administrative services in the newly established universities in Sri Lanka