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Operational performance leading to customer satisfaction supply of new telephone lines in the Sri Lanka Telecom PLC

Ariyaratne, K.S.G.

Operational performance leading to customer satisfaction supply of new telephone lines in the Sri Lanka Telecom PLC - Kuliyapitiya: Wayamba University of Sri Lanka, 2012 - ix, 128p.; 30cm

Subjects--Topical Terms:
Service delivery
Service quality
SLT
Customer satisfaction

Dewey Class. No.: 058 / PGDBM

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Operational performance leading to customer satisfaction supply of new telephone lines in the Sri Lanka Telecom PLC