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Operational performance leading to customer satisfaction supply of new telephone lines in the Sri Lanka Telecom PLC

Ariyaratne, K.S.G.

Operational performance leading to customer satisfaction supply of new telephone lines in the Sri Lanka Telecom PLC - Kuliyapitiya: Wayamba University of Sri Lanka, 2012 - ix, 128p.; 30cm


Service delivery
Service quality
SLT
Customer satisfaction

058 / PGDBM

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