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Analysis of factors in connection with passport delivery procedure in the department of immigration and emigration of Sri Lanka towards customer satisfaction

Priyantha, U.H.

Analysis of factors in connection with passport delivery procedure in the department of immigration and emigration of Sri Lanka towards customer satisfaction - Kuliyapitiya: Wayamba University of Sri Lanka, 2011 - xix,253,[16]p.; 30cm

Subjects--Topical Terms:
Customer satisfaction
Passport receiver
Service deliver satisfaction & emigration
Customers' expectation

Dewey Class. No.: 024 / MBA

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Analysis of factors in connection with passport delivery procedure in the department of immigration and emigration of Sri Lanka towards customer satisfaction